Our philosophy
As our strapline of ‘Outstanding Debt Recovery’ would suggest, Hilton-Baird Collection Services’ ethos focuses on providing an outstanding service for all our clients.
Personal and proactive, we take time to listen to our clients’ individual circumstances before getting to work on fulfilling their expectations as the UK’s most trusted commercial debt collection agency.
Central to ensuring that we recover the money you are owed is our belief in maximising the amount of contact time our collections advisors have on the telephone with your customers. We achieve this through continuous investment to make our processes as efficient as possible, ongoing development of our state-of-the-art recovery platform as well as experienced office administrators behind the scenes to support our collections advisors.
Tenacity is the key, employing an understanding but nonetheless rigorous approach that can be sympathetic to your customers’ circumstances whilst securing the outstanding payment. Only through years of industry experience have we been able to refine this technique, ultimately bringing success to a range of clients from across the SME & Corporate market and the lending sector.
We always maintain the highest professional standards, and our memberships of the Credit Services Association, R3 (the Association of Business Recovery Professionals) and our affiliation to the Asset Based Finance Association embodies our commitment to ensuring we are, and remain, the leading debt collection agency in the UK.