Taking the legal route to recover unpaid invoices has become a widely used tactic in recent months as business owners have opted for what, on the surface, seems the firmest way to deal with an evasive customer.
Yet this doesn't always prove productive. While court cases invariably drag on and can become costly processes, County Court Judgments are often difficult to enforce.
Streamline Taxis incurred a doubtful debt for services it provided early in 2011 and, following months of chasing and negotiating with the customer, director Stephen Pritchard opted to take legal action in September.
One month later he had successfully obtained a CCJ against the customer, yet this failed to have the desired effect as payment was still not forthcoming. Unsure where to turn however, Mr Pritchard approached Hilton-Baird Collection Services to see whether a more strategic approach would bring the desired outcome.
After assessing the nature of the debt and identifying the most appropriate strategy, our team quickly got to work contacting the customer and outlining their options with regards to payment. This was ultimately the nudge they required in order to pay, with the judgment amount received in full just two weeks after instruction to prove once again that the art of careful mediation is usually the most productive path to a successful recovery.
"I'm extremely grateful to the team at Hilton-Baird for the outstanding work they did in retrieving our money from the customer. After obtaining the CCJ I thought that would be enough to secure payment, but when it didn't I was beginning to wonder if I'd ever see the money.
"Thankfully Hilton-Baird were more than willing to help and were impeccable throughout all their activity, from keeping me up to date and explaining what their process involved.
"Their success-only pricing was a particular draw and meant that I had nothing to lose when instructing them to collect the debt."