Whilst Hilton-Baird Collection Services is a strong advocate of using mediation tactics in order to resolve disputes and encourage a customer to pay what they owe, we recognise that there are occasions when the legal process is the only option to deliver the right result.
This scenario arose when one of our clients, a Somerset-based property development company, instructed our collections team to resolve what had become a challenging set of circumstances.
Appointed as project manager to oversee a new build, the customer began encountering financial problems and was unable to meet its obligations. Upon contacting the debtor, Hilton-Baird was informed they had issued a notice to terminate the contract, something our client denied.
Following further communication with the debtor in a bid to resolve the dispute, it soon became clear the courts would be the most suitable option. And although Managing Director of Badminton Homes, David Sacof, was initially reluctant to the idea, our collections advisors were able to ease his concerns and provide dedicated support throughout the process:
"I was hesitant to take legal action against the customer for various reasons, but the team at Hilton-Baird took the time to explain the reasons why this was the right option," explained Mr Sacof.
"They were excellent at guiding me through each step of the process and demonstrated their outstanding knowledge of the court process throughout, and even represented me in court."
With the help of the information Hilton-Baird had compiled in support of our client, our client was able to prove his story and ultimately obtain a County Court Judgment against the customer.
"I was absolutely delighted with the hard work that Hilton-Baird put in to helping me secure the right result. The honesty and integrity they displayed was refreshing and gave me confidence in their services."